Insurance Claim Repairs Box Hill | Autostar Panel Services

How We Help with Insurance Claims

Autostar Panel Service manages the insurance claims process for your vehicle repairs — organising quotes, liaising with your insurer, and handling the repair from start to finish so you don’t have to deal with the paperwork.

Prompt quote preparation
Progress updates
Choice of repairer guidance
Quality repairs once authorised
Insurer communication

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How the Insurance Claim Process Works

We assess your damage and prepare a detailed quote

We check whether your policy includes choice of repairer

We lodge the claim and liaise with your insurer

Once authorised, we complete the repairs

We keep you updated and arrange handover

Why Autostar

Trusted insurance claim specialists serving Box Hill South and Melbourne’s east. We handle the paperwork most panel beaters won’t touch and work with all major Australian insurers to make your claim as hassle-free as possible.

FAQS

Can I choose my own repairer for insurance?

Yes, in most cases. Check your policy for "choice of repairer" provisions. Even without it, you can usually request your preferred shop.

What if I'm not at fault?

If another driver caused the accident, their insurer typically covers your repairs. We can help you navigate this process.

Will you deal with my insurer directly?

Yes. We prepare quotes, communicate with your insurer, and manage the claim through to approval and repair.

What if my insurer wants to use their own repairer?

You can still request us. Under the General Insurance Code of Practice, if your insurer chooses the repairer, they're responsible for the quality of workmanship.

Which insurance companies can you work with?

We work with all major Australian insurers and can help manage the claims process on your behalf. Contact us for more information.

Can I get a quote before lodging a claim?

Absolutely. Send us photos of the damage or visit our Box Hill South workshop for a free, no-obligation quote.

Let Us Handle Your Insurance Claim

Autostar Panel Service takes the stress out of insurance repairs for drivers across Box Hill South and Melbourne’s east. From quotes to insurer communication and quality repairs, we manage the process, so you don’t have to.

Insurance Claim